Privacy Policy

Liv247 The Grocer Australia Pty Ltd (ABN 81 680 504 625) ("we", "us", "our") operates Box of India AU (www.boxofindia.com.au). We are committed to protecting your personal information and handling it in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what we collect, how we use and disclose it, and your rights.

Information we collect

Depending on how you interact with us, we may collect:

• Identity and contact details — name, email address, phone number, and delivery address.
• Order and transaction information — products ordered, order history, and delivery details. Payment card details are processed by our payment providers and are not stored by us in full.
• Account and app information — login details and preferences, and information about how you use our website and app, including device and usage data.
• Marketing preferences — your consent and preferences for email, SMS and other marketing.
• Communications — records of your contact with our customer support.

How we collect information

We collect information directly from you when you create an account, place an order, contact us, or sign up for marketing. We also collect some information automatically through cookies and similar technologies when you use our website or app.

How we use your information

We use your personal information to:

• process, fulfil and deliver your orders;
• manage your account and provide customer support;
• send you marketing communications where you have consented, and let you opt out;
• operate, secure and improve our website, app and services; and
• comply with our legal obligations.

Disclosure of your information

We disclose personal information to third parties who help us run our business, including:

• Aramex and other delivery partners, to deliver your orders;
• payment providers, to process payments;
• Shopify, which hosts our online store;
• Klaviyo, which manages our email and SMS marketing; and
• Meta (Facebook and Instagram) and other advertising platforms, for advertising and audience management.

Some of these providers may store or process information outside Australia (including in the United States and other countries). We take reasonable steps to ensure your information is handled consistently with the APPs. We do not sell your personal information.

Marketing and your choices

We will only send you marketing communications where permitted. You can opt out at any time by using the unsubscribe link in our emails, replying STOP to SMS, or contacting us. Opting out of marketing does not affect transactional messages about your orders.

Cookies and online advertising

We use cookies and similar technologies to operate the website and app, remember your preferences, measure performance, and support advertising. You can manage cookies through your browser settings. We and our advertising partners may use this information to show you relevant ads; you can adjust ad preferences within the relevant platforms.

Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification or disclosure. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

Accessing and correcting your information

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete, by contacting us at support@boxofindia.app. We will respond within a reasonable period.

Retention

We retain personal information for as long as needed to provide our services and to meet our legal, tax and accounting obligations, after which we securely delete or de-identify it.

Complaints

If you have a privacy concern or complaint, please contact us first at support@boxofindia.app and we will work to resolve it. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version will always be available on our website, with the effective date below.

Contact us

Liv247 The Grocer Australia Pty Ltd 5 Footman Crescent, Kellyville Ridge NSW 2155 Email: support@boxofindia.app Phone: +61 405 684 956

Effective date: 15 June 2026