Shipping Policy

Effective: 13 September 2026

At Box of India, we aim to deliver your orders across Australia as quickly and reliably as possible. Delivery timelines and charges depend on your location and the delivery method used.

Customers often choose to add a few extra items to their cart to reach the free delivery threshold, making their delivery more economical. All prices below are shown in Australian Dollars (AUD) and include GST. The delivery charge shown at checkout is always the one that applies to your order.

Sydney

Sydney Metro — Van Delivery

We deliver through our own van network across Sydney metropolitan postcodes. Sydney is the only region where we deliver fresh, frozen, and dry products together in one order.

Order Processing & Delivery Schedule

• Orders placed before 1 PM (any day of the week) are processed the same day and delivered the next day.
• Orders placed after 1 PM are processed the next day and delivered the day after.
• Orders placed on public holidays are processed on the next available processing day.
• If any changes are made to your order, our team dispatches it only after receiving your confirmation. The delivery timeline will adjust accordingly.

Sydney Metro Delivery Charges (standard box: 12 kg)

• Free delivery on orders of $79 or more, up to 12 kg.
• Under $79, up to 12 kg: $9.99
• Under $79, 12–24 kg: $12.99
• Under $79, 24–36 kg: $19.99
• Under $79, 36–48 kg: $24.99
• Under $79, 48–60 kg: $29.99
• $79 or more, weight surcharge for 12–24 kg: $5.49
• $79 or more, weight surcharge for 24–36 kg: $9.99
• $79 or more, weight surcharge for 36–48 kg: $14.99
• $79 or more, weight surcharge for 48–60 kg: $19.99
• Orders over 60 kg cannot be placed online — please contact our support team to arrange delivery.

Sydney Wider Areas — Aramex Courier (Dry products only)

For postcodes outside our metro van network, we ship dry products via Aramex. Fresh and frozen products are not available for these areas. There is no free delivery threshold. Pricing varies by destination area:

• Wollongong: $20.89 (up to 20 kg)
• Albury: $26.09 (up to 20 kg)
• Canberra: $36.49 (up to 20 kg)
• Young: $58.59 (up to 20 kg)

Each of these areas is delivered as a single box of up to 20 kg per order. For heavier orders, please contact our support team before ordering. Fuel levy and GST are included in the rates above; the fuel levy is reviewed monthly.

Central Coast

Central Coast orders are delivered from our Wyoming (Gosford) fulfilment centre. We currently deliver dry products only on the Central Coast — fresh and frozen products are not yet available.

Orders are processed on working days; your dispatch and delivery details are shared by email once your order is on its way.

Central Coast Delivery Charges (standard box: 12 kg)

• Free delivery on orders of $79 or more, up to 12 kg.
• Under $79, up to 12 kg: $9.99
• Under $79, 12–24 kg: $12.99
• Under $79, 24–36 kg: $19.99
• Under $79, 36–48 kg: $24.99
• Under $79, 48–60 kg: $29.99
• $79 or more, weight surcharge for 12–24 kg: $5.49
• $79 or more, weight surcharge for 24–36 kg: $9.99
• $79 or more, weight surcharge for 36–48 kg: $14.99
• $79 or more, weight surcharge for 48–60 kg: $19.99
• Orders over 60 kg cannot be placed online — please contact our support team to arrange delivery.

Central Coast Wider Areas — Courier

No free delivery threshold.

• Orange / Bathurst: $45.59 per 20 kg box

Each additional 20 kg box is charged at the same per-area rate. Fuel levy and GST are included in the rates above.

Newcastle

Newcastle orders are shipped via Aramex courier from our Newcastle fulfilment centre. We currently deliver dry products only in Newcastle — fresh and frozen products are not yet available.

Order Processing

• Orders are processed Monday to Friday.
• Orders placed before 10 AM (Mon–Fri) are dispatched the same day.
• Orders placed after 10 AM, or anytime on Saturday, Sunday, or public holidays, are dispatched on the next working day.
• If any changes are made to your order, our team dispatches it only after receiving your confirmation. The delivery timeline will adjust accordingly.

Delivery

Delivery typically takes 1–3 working days after dispatch, depending on Aramex’s network performance and regional routes. Rural areas may take longer.

Newcastle Metro Delivery Charges (standard box: 12 kg)

• Free delivery on orders of $79 or more, up to 12 kg.
• Under $79, up to 12 kg: $9.99
• Under $79, 12–24 kg: $12.99
• Under $79, 24–36 kg: $19.99
• Under $79, 36–48 kg: $24.99
• Under $79, 48–60 kg: $29.99
• $79 or more, weight surcharge for 12–24 kg: $5.49
• $79 or more, weight surcharge for 24–36 kg: $9.99
• $79 or more, weight surcharge for 36–48 kg: $14.99
• $79 or more, weight surcharge for 48–60 kg: $19.99
• Orders over 60 kg cannot be placed online — please contact our support team to arrange delivery.

Newcastle Wider Areas — Aramex Courier

No free delivery threshold.

• Northern Rivers: $45.79 per 20 kg box
• Port Macquarie: $49.19 per 20 kg box

Each additional 20 kg box is charged at the same per-area rate. Fuel levy and GST are included in the rates above.

Melbourne

Melbourne orders are shipped via Aramex courier from our Melbourne fulfilment centre. We currently deliver dry products only in Melbourne — fresh and frozen products are not yet available.

Order Processing

• Orders are processed Monday to Friday.
• Orders placed before 10 AM (Mon–Fri) are dispatched the same day.
• Orders placed after 10 AM, or anytime on Saturday, Sunday, or public holidays, are dispatched on the next working day.
• If any changes are made to your order, our team dispatches it only after receiving your confirmation. The delivery timeline will adjust accordingly.

Delivery

Delivery typically takes 1–3 working days after dispatch for metro areas, with longer transit times for the wider areas listed below. Aramex network performance, weather, and regional routes can affect delivery times.

Melbourne Metro Delivery Charges (standard box: 12 kg)

• Free delivery on orders of $79 or more, up to 12 kg.
• Under $79, up to 12 kg: $9.99
• Under $79, 12–24 kg: $12.99
• Under $79, 24–36 kg: $19.99
• Under $79, 36–48 kg: $24.99
• Under $79, 48–60 kg: $29.99
• $79 or more, weight surcharge for 12–24 kg: $5.49
• $79 or more, weight surcharge for 24–36 kg: $9.99
• $79 or more, weight surcharge for 36–48 kg: $14.99
• $79 or more, weight surcharge for 48–60 kg: $19.99
• Orders over 60 kg cannot be placed online — please contact our support team to arrange delivery.

Melbourne Wider Areas — Aramex Courier

From Melbourne, we ship to wider areas across Victoria, South Australia, Tasmania, and Western Australia via Aramex. No free delivery threshold.

• Geelong (VIC): $19.59 per 20 kg box
• Bendigo (VIC): $32.59 per 20 kg box
• Adelaide (SA): $29.99 per 20 kg box
• Hobart (TAS): $68.99 per 20 kg box
• Launceston (TAS): $67.69 per 20 kg box
• Devonport (TAS): $67.69 per 20 kg box
• Perth (WA): $114.59 per 20 kg box

Each additional 20 kg box is charged at the same per-area rate. Fuel levy and GST are included in the rates above; the fuel levy is reviewed monthly.

Brisbane

Brisbane orders are delivered from our Aspley fulfilment centre. We currently deliver dry products only in Brisbane — fresh and frozen products are not yet available.

Orders are processed on working days; your dispatch and delivery details are shared by email once your order is on its way.

Brisbane Metro Delivery Charges (standard box: 12 kg)

• Free delivery on orders of $79 or more, up to 12 kg.
• Under $79, up to 12 kg: $9.99
• Under $79, 12–24 kg: $12.99
• Under $79, 24–36 kg: $19.99
• Under $79, 36–48 kg: $24.99
• Under $79, 48–60 kg: $29.99
• $79 or more, weight surcharge for 12–24 kg: $5.49
• $79 or more, weight surcharge for 24–36 kg: $9.99
• $79 or more, weight surcharge for 36–48 kg: $14.99
• $79 or more, weight surcharge for 48–60 kg: $19.99
• Orders over 60 kg cannot be placed online — please contact our support team to arrange delivery.

Direct from India

Products marked Direct from India are shipped to you from India by tracked international courier and arrive separately from your local store order.

• Delivery from India: $24.99 per order.
• Free delivery from India on Direct from India orders of $99 or more.
• Typical delivery time: 7–12 days after dispatch, tracked end to end.

Fresh & Frozen Items

Fresh and frozen products are currently only available in Sydney metro postcodes served by our van delivery network. They are not available for:

• Sydney wider areas (Wollongong, Albury, Canberra, Young)
• Central Coast (any postcode)
• Newcastle (any postcode)
• Melbourne (any postcode)
• Brisbane (any postcode)
• Any wider courier destination

If you try to add fresh or frozen products to a cart with a non-eligible delivery postcode, checkout will be blocked with a message asking you to remove these items to continue.

Order Tracking

Once your order is dispatched, you will receive a confirmation email with tracking details.

• Sydney van deliveries: tracking updates are shared by email.
• Aramex courier deliveries: tracking links are shared by email and can be used to track your parcel on Aramex’s website.

If you have not received a tracking email within 1 working day of your expected dispatch date, please contact our support team.

Delay in Order Processing

If changes are made to your order after confirmation, including product adjustments, address updates, or delivery instructions, the order may need to be reprocessed, which may impact the delivery timeline.

If your delivery is delayed, our support team will always do their best to assist and resolve the issue quickly.

Lost or Damaged Orders

We take great care in packing your order, but in rare cases issues may occur during transit. Nothing below limits your rights under the Australian Consumer Law.

If your order is damaged:

• Please contact our support team within 48 hours of delivery with photos of the damaged items and packaging.
• We will review each case and arrange a replacement, refund, or store credit as appropriate. Please see our Refund Policy for details.

If your order is marked as delivered but not received:

• Please check with household members, neighbours, and any safe drop locations first.
• If your order still cannot be located, contact our support team within 48 hours of the tracking status showing “Delivered.”
• We will investigate with Aramex or the delivery driver and work with you to resolve the issue.

Contact Us

For any shipping or delivery queries:

Email: support@boxofindia.app
WhatsApp: +61 405 684 956